1. Refund Eligibility
At VooHoo, we want you to be satisfied with your purchase. Our refund policy outlines the eligibility criteria for refunds. To be eligible for a refund, the following conditions must be met:
- You have purchased the product directly from our website.
- You request a refund within [Number] days from the date of purchase.
- The product is unused, in its original packaging, and in the same condition as when you received it.
- Any accessories, tags, labels, or user manuals must also be returned in their original condition.
2. Refund Process
To initiate a refund, please contact our customer support team at support@voohoo.com. You will be required to provide the following information:
- Proof of purchase, such as an order number or receipt.
- Detailed information about the reason for your refund request.
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 5 business days.
3. Shipping Costs and Time
Shipping and handling fees are non-refundable unless the return is due to an error on our part or if the product is damaged upon arrival.
Shipping time may vary from destination to destination, however should be delivered in 3-5 days.
4. Returns
We only accept return if the product you received:
- Is in a damaged condition
- is missing part
- is a different product than the one you ordered
- Proof of purchase is a must
- Product must not be used and must be in the same condition, with tag and original packing.
Note: Product unboxing video is MUST to request a replacement